Get in Touch With Us
We compare and rank sweepstakes casinos so readers can find platforms that suit them, and we rely on people telling us when something looks off, out of date, or missing. This page explains how to reach us, what kinds of messages we can help with, and what falls outside what we do.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We don't route enquiries through automated ticketing, so replies come from someone who has actually looked at what you wrote. We aim to respond within a couple of working days, though this can take longer during busy periods.
If your message relates to a specific platform, such as Crown Coins, SplashCoins, Casino.Click, or any other operator listed on this site, please name it directly and, if you can, tell us which state you're writing from. State availability for sweepstakes casinos shifts fairly often, and specifics help us check things faster.
What We Can Help With
- Corrections — If a welcome offer, editorial rating, or piece of detail on our site looks outdated or wrong, tell us. Operators change bonus terms, coin packages, and eligible states without much notice, and we'd rather fix an error quickly than leave it standing.
- General questions about how sweepstakes casinos work — If you're unclear on how Gold Coins and Sweepstakes Coins differ, how a no-purchase-necessary entry works, or how redemption thresholds typically apply, we're happy to point you to the relevant explanation on our site.
- Content suggestions — If there's a platform, comparison angle, or topic you'd like us to cover that isn't here yet, let us know what you had in mind.
- Site feedback — Problems with navigation, broken links, or anything that makes the site harder to use than it should be.
What We Can't Help With
We're an independent review and comparison site, not a sweepstakes casino, a payment processor, or a customer support desk for any operator. That means we cannot:
- Process coin purchases, redemptions, or refunds on behalf of any platform.
- Access, reset, or verify individual player accounts.
- Confirm whether a specific operator is legally available in your state — this changes frequently and depends on each operator's own terms, so please check directly with the platform in question.
- Give legal or tax advice about redeemed prizes. If you have questions about tax obligations tied to a redemption, a qualified tax professional or official state guidance is the right place to go.
For account-specific issues — a stuck redemption, an identity verification request, a login problem — the fastest route is the support channel run by that operator directly, usually listed in their app or on their site under a help or contact section.
Why We Take Reader Feedback Seriously
Our rankings, including how we weigh welcome offers, coin values, and overall player experience across operators, are meant to reflect what actually matters to someone deciding where to play. Reader corrections and questions are part of how we keep that current. If something we've published led you astray, whether it was an outdated offer detail or an unclear explanation, we want to hear about it and put it right.
If you're weighing up which platform fits your state or your play style, our rankings and comparisons are a good starting point before you reach out with a specific question — many common queries about eligibility, coin systems, and bonus structures are already answered there.
Before You Write In
A few details help us respond faster and more usefully:
- Name the platform involved, if your question is about a specific one.
- Mention your state, since eligibility and available promotions vary by location.
- Include enough context that we don't have to ask a follow-up before we can actually help.
- If you're flagging an error, tell us exactly where on the site you saw it.
We read every message that comes through, and we'll get back to you as soon as we can.